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PAN FRANCÉS

Privacy Policy

1. Who we are

Our website address is: https://panfrances.gt. We take the privacy of our community very seriously and are committed to protecting the personal data you share with us.

2. What personal data we collect and why

  • Purchases and orders: When you make a purchase in our shop (presale), we ask for information such as your name, shipping address, phone number and email address. We use this information to:
    • Send you information about your account and your order.
    • Process your shipments through our courier partners.
    • Communicate with you about the production status of your garment.
  • Payment proofs (WhatsApp and email): To validate your purchase, we ask you to send proof of bank transfer via WhatsApp or email. These documents are used solely and exclusively to verify payment for your order and confirm your reservation, and are never shared with third parties or used for unwanted marketing purposes.
  • Comments: If you leave comments or reviews on our site, we collect the data shown in the comment form, as well as the visitor’s IP address to help detect automated spam.
  • Cookies: We use cookies mainly for the general technical operation of the website, and to offer you a smooth browsing experience.

3. Who we share your data with

We do not sell or rent your data to anyone. We only share the information strictly necessary with trusted third parties who help us operate the shop:

  • Logistics and delivery companies: (e.g. Cargo Expreso, Forza) to whom we provide your name, delivery address and phone number, exclusively so they can deliver your package.
  • Spam prevention services: Visitor comments may be reviewed by an automated spam detection service to protect the site.

4. How long we keep your data

  • If you leave a comment, the comment and its metadata are kept indefinitely.
  • For users who make a purchase, we store the personal information provided in their user profile or order history. We keep purchase information for as long as required by law for tax and accounting purposes.

5. What rights you have over your data

If you have left comments on this site, or placed an order, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.

6. Embedded content from other websites

Articles or pages on this site may include embedded content (e.g. YouTube videos or Instagram posts). Embedded content from other websites behaves in exactly the same way as if you had visited the other website, and they may collect data about you through their own cookies and privacy policies.

7. Contact

If you have any questions about how we handle your data, our team is fully at your disposal:

  • Email: hola@panfrances.gt
  • WhatsApp: +502 3757 4840

Last updated: April 2026